1. Contact us

Email [email protected] to ask about your personal information or to make a privacy request.

Skills Dock Pty Ltd operates Pingaling. Its ABN is 83 686 564 778.

Our contact address is 34 Clayson Rd, Salisbury East SA 5109, Australia.

You do not have to buy anything or agree to marketing to make a request. A visitor without an account can also ask about information that relates to them.

The Privacy Policy explains what we handle and why. This page explains how to ask for help or exercise a right.

2. What you can ask for

The rights available depend on the law that applies and the facts of the request. You can contact us about:

• Access: a copy of your personal information and information about its use.
• Correction: fixing information that is wrong or incomplete.
• Deletion: removing information where the right to deletion applies.
• Restriction: limiting certain uses while an issue is checked, where the law provides this right.
• Portability: an eligible machine-readable copy of information, where this right applies.
• Objection: asking us to stop a use based on legitimate interests, or objecting to direct marketing.
• Consent: withdrawing permission for a use that depends on it.
• Automated decisions: asking about applicable rights concerning a decision made solely by automated means that has legal or similarly significant effects.

Under some regional laws, you may also have rights to opt out of certain sales, sharing, targeted advertising, or profiling. Where these rules apply, we must assess the actual activity and honour the relevant rights. Calling a tool “analytics” does not decide its legal classification.

We do not punish a person for exercising a protected privacy right. Some information is necessary for a requested service, so removing it can mean that we can no longer provide that service. We should explain that consequence rather than disguise it as a penalty.

3. How to make a request

Send [email protected] enough information to locate the relevant account or record and understand what you want.

A simple request can say:

“I use Pingaling with [my account email or handle]. I would like [access, correction, deletion, or another request]. My request concerns [a short description]. Please reply to this email.”

You do not have to use this wording or quote a law.

Do not send your password, full payment card number, or an ID scan in the first email. If we need more information, we will explain what is needed and why.

Where the law allows an authorised representative to act for you, we may need proof of that authority and a proportionate identity check. We should not ask for unrelated personal information just because a request was made.

4. Account tools and formal requests

Available Settings tools can help you change account details, manage choices, request an export, or start account deletion.

These tools do not replace your legal rights. A product export may not contain every record covered by a legal access request. It may also exclude another person's private information, security material, or records subject to a lawful exception.

The account-deletion process includes a 14-day cancellation period. That product feature does not automatically extend a legal response deadline or prevent you from asking for a different treatment where the law requires it.

If a tool is unavailable, does not contain the information you need, or does not resolve your request, email [email protected].

5. Response times and fees

We respond within the time required by the law that applies to your request.

For requests governed by EU or UK data protection rules, the usual starting deadline is one month. A permitted extension or other adjustment depends on the law and the circumstances. Where notice of an extension is required, we must give it within the required time and explain the reason.

An ordinary request is free where the law requires it to be free. We cannot create a general privacy-request fee. Any permitted fee or refusal needs a valid reason and the explanation required by law.

If we need clarification or an identity check, we should ask promptly. We cannot use unnecessary questions to delay a request.

6. Limits and retained records

A right is not always an instruction to disclose or delete everything.

For example, we may need to protect another person's information, preserve records required by law, keep relevant payment or dispute evidence, or avoid exposing security measures. The exception must fit the actual record and request.

If we cannot complete all or part of a request, we will explain the reason and any complaint or review route required by law. We should not rely on a broad statement that all data is “needed for business”.

If we must tell a service provider or another recipient about a correction, restriction, or deletion, we must carry out that step as required. Completing a local database action alone may not finish the request.

7. Marketing and analytics choices

You can unsubscribe from Pingaling marketing using the link in a marketing email or by contacting [email protected].

This does not stop necessary messages such as receipts or security notices. A limited suppression record may be needed to avoid adding you back to marketing after you opt out.

Optional analytics has a separate choice. Use the site's cookie controls to change it, or ask us for help. Withdrawing one choice does not automatically change every other choice, so the controls must make their scope clear.

Pingaling and Hyfolio keep separate marketing audiences. Signing up to Pingaling is not a sign-up to Hyfolio's own marketing list.

8. AI-assisted email handling

An AI service may help classify or handle email. The use of AI does not remove your right to have a valid privacy request assessed and completed.

If an automated reply or classification does not address your issue, say that you want a person to review it. A model's answer is not a final statement of your legal rights.

9. Complaints

You can complain to [email protected]. Explain what happened and what outcome you seek.

Where the law gives you a right to complain to an authority, you do not give it up by contacting us or accepting the Terms. Relevant authorities may include:

• The Office of the Australian Information Commissioner, where Australian privacy law applies.
• The Information Commissioner's Office in the UK.
• A relevant EU/EEA data protection authority, including an authority available to you under the applicable rules.
• Another regulator responsible for the privacy rights that apply in your location.

A moderation appeal and a privacy complaint are different processes. A product's 30-day moderation appeal window does not shorten a statutory privacy right, regulator complaint period, or other legal remedy.